U.S., Oct. 16 -- The International Air Transport Association (IATA) announced the results of its 2019 Global Passenger Survey showing that passengers are looking to technology to improve their travel experience.

The survey acts as the voice of the passenger, providing objective and in-depth insights into the preferences and behaviors of air travelers around the world, helping to guide industry initiatives. The focus of the survey was on processes and technology in the travel experience, not airline or airport service levels. Top passenger priorities identified include:

* Having more personal control over their journey via their smartphone

* Being able to use biometric identification to speed up travel processes

* To be able to track t...