Ranchi, Nov. 22 -- In an era where digital services dominate the banking ecosystem, a State Bank of India manager in the rural outskirts of Ranchi has chosen a different path -- one defined by compassion, community connection, and personal commitment.
Manish Kumar, posted at SBI's Patratu-Silli branch since 2013, has been quietly walking long distances through inaccessible village routes to help senior citizens submit their annual life certificates, a mandatory requirement to continue pension disbursement.
Unlike many government schemes that struggle at the last mile due to infrastructural hurdles, Kumar's initiative has bridged the gap with a deeply personal approach. Instead of waiting for elderly pensioners to reach the bank often an i...