New Delhi, Aug. 21 -- The Central Consumer Protection Authority (CCPA) has imposed a penalty of Rs 10 lakh on Rapido (Roppen Transportation Services Pvt. Ltd.) for publishing misleading advertisements and engaging in unfair trade practices, delivering a stern warning to the online ride-hailing platform amid growing consumer grievances.
The CCPA under the Union Consumer Affairs Ministry also took serious view against the online ride-hailing platform's apathetic services as reflected in a sharp rise in complaints from the consumers. It cited data from the National Consumer Helpline (NCH) which showed 575 complaints from April 2023 to May 2024, and 1,224 complaints between June 2024 and July 2025.
The grievances predominantly concerned servi...