Bengaluru, Nov. 19 -- Navi, one of India's rapidly evolving fintech companies, is emerging as a leader in customer experience by combining cutting-edge technology with human empathy, setting new benchmarks in the industry.
Over the past few years, Navi has quietly built one of the most responsive customer service operations in India's fintech sector, blending speed, efficiency, and personal understanding.
Recent performance data indicate that customer satisfaction scores for human-handled channels have consistently remained above 4.0 across all products, with UPI services close behind at 3.99. These scores, well above the industry average, highlight a maturing service philosophy focused not just on problem resolution but also on customer ...