Hyderabad, Sept. 11 -- GMR Hyderabad International Airport Limited (GHIAL), operated by the GMR Aero-led consortium, has achieved Level 4 accreditation in the Airports Council International (ACI) World Airport Customer Experience program, placing it among a select league of global airports recognised for world-class passenger service.
The accreditation highlights GHIAL's commitment to a customer-first approach across four key areas: fostering a customer-centric culture at all operational levels, using advanced passenger feedback and data-driven enhancements, collaborating with stakeholders for seamless journeys, and driving innovation in infrastructure, digital services, and hospitality.
Pradeep Panicker, CEO of GHIAL, said, achieving Lev...