Chandigarh, July 9 -- In a major step towards ensuring timely delivery of services to citizens, the Haryana government has amended the Haryana Right to Service Act, 2014.
Under the new provision, if the designated officer or grievance redress authority fails to decide on an application or appeal within the stipulated time-frame, the Right to Service Commission will now have the authority to take suo motu cognizance of such cases.
If undue delay is found in processing the application or appeal, the Commission will be empowered to issue appropriate orders.
According to a notification issued by chief secretary Anurag Rastogi, a new provision has been introduced, replacing Rule 9 of the Haryana Right to Service Rules, 2014. These updated rul...