New Delhi, Sept. 20 -- Consumers with complaints related to the new GST system coming into effect from September 22 can now approach the National Consumer Helpline (NCH) for assistance and resolution.
The Department of Consumer Affairs (DCA) has integrated GST-related grievance redressal within NCH, introducing a dedicated GST category on the Integrated Grievance Redressal Mechanism (INGRAM) portal covering key sectors such as automobiles, banking, consumer durables, e-commerce, and FMCG and others, said an official from the DCA.
The move forms part of the Next-Gen GST Reforms 2025, following directives from the 56th GST Council meeting chaired by the union Finance Minister Nirmala Sitharaman.
The National Consumer Helpline (www.consumer...