New Delhi, Aug. 22 -- E-commerce topped the list of refund-related grievances in July 2025, with 3,594 cases resulting in refunds worth Rs1.34 crore, according to the National Consumer Helpline (NCH). The helpline successfully resolved 7,256 complaints across 27 sectors, facilitating refunds amounting to Rs2.72 crore during the month, said a statement from Department of Consumer Affairs under the Ministry of Consumer Affairs, Food & Public Distribution here today.
The Travel and Tourism sector followed the e-commerce, with refunds amounting to Rs 31 lakh, said the statement.
The helpline has witnessed a remarkable surge in usage over recent years. Call volumes grew over tenfold, from 12,553 calls in December 2015 to 1,55,138 in December 2...