Jammu, Oct. 24 -- Bharat Sanchar Nigam Limited (BSNL), the government-owned telecom service provider, has once again come under public ire and scrutiny after its Internet and Fibre services in the City's business hub, Residency Road and Raghunath Bazar extended area remained disrupted for over a week now.

Frustrated customers, after repeated complaints to the BSNL helpline and local office yielded no results, were forced to seek the help of the media to make their voices heard.

Speaking to The Northlines, several residents, business offices and shops, expressed anger over the lack of accountability and poor response from BSNL staff. "We have registered complaints multiple times, but every time we are told that the issue will be fixed so...