Dhaka, Sept. 20 -- MetLife Bangladesh customers can now receive digital insurance policy documents within 24 hours of submitting their application, subject to certain requirements.

The move sets a new benchmark for customer-focused innovation in the country's insurance sector.

Previously, MetLife issued policy documents only in paper format after assessing risk, a process that took several days. Now, customers receive a digital copy by email within 24 hours, in addition to the printed version, says a press release.

The digital document contains the customer's application forms, policy details, a personalised welcome letter, and terms and conditions. MetLife notes that this initiative lets customers store policies securely and access th...