Dhaka, May 15 -- In contemporary governance discourse, there is a growing recognition that governments must transition from traditional bureaucratic systems toward more citizen-centric service delivery models.

In Bangladesh, a developing country with an evolving democratic framework, the efficiency and responsiveness of administrative services are increasingly vital in promoting trust in public institutions and achieving developmental goals.

Despite commendable strides in digital governance and policy reforms, stakeholders often allege that service delivery in Bangladesh continues to suffer from systemic inefficiencies, corruption, and a lack of citizen engagement.

Effective service delivery is characterized by accessibility, timelines...