JAMMU, Nov. 30 -- Lieutenant Governor Manoj Sinha today said effective handling of public complaints and grievances is fundamental to accountability and transparency.

Sinha was interacting with people during the latest edition of "LG's Mulaqaat"- Live Public Grievance Hearing programme, at the Civil Secretariat today.

The Lt Governor directed the officers to strengthen public confidence. He also passed on-spot directions to resolve their complaints.

People want to be heard and expect quick action from the administration. LG's Mulaqaat has emerged as a people-friendly platform, which enables & values complaints & ensures grievances are handled promptly and accountability is fixed for further improvements, the Lt Governor observed.