Dhaka, April 28 -- The Insurance Development and Regulatory Authority (IDRA) on Sunday issued the 'Insurance Claims Management Guideline, 2024' including the direction of setting up a help desk at the respective insurance companies.

The guideline will also ensure transparency and accountability in the operations of insurers, aimed at safeguarding the interests of insured customers, it said.

A letter signed by IDRA director (Law) Abdul Mazid was dispatched to all life and non-life insurance companies and associated institutions on Sunday.

The guideline encompasses various entities such as insurers, reinsurers, surveyors, insurance agents, intermediaries, service providers, and extends to customers and other relevant parties as determine...