Govt's GRS in low gear
Dhaka, Jan. 30 -- Government offices connected with the GRS system have all together received 48,660 complaints in the last four years, deemed too few compared to umpteen problems facing people.
Stakeholders doubt if people are even aware of the Government Grievance Redress System and get their desired services yet from the relevant government offices through the system due to existing 'bureaucratic tangles'.
However, they lauded the government effort to create such platform where people can file their grievances online or on hotline.
Of the data available, the Directorate of National Consumer Rights Protection received 6,022 consumer rights-related complaints since November 1, 2018 till December 31, 2022 while the Department of Immigr...
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