Tanzania, March 28 -- Dar es Salaam. Boasting over 18 years of illustrious experience in the banking sector, predominantly at the National Bank of Commerce (NBC), Salama Mussa is among the women trailblazers for leadership in the banking sector.

In her capacity as Head of Customer Experience, Salama has been instrumental in reshaping the landscape of customer service across various banking segments at NBC, and she was able to share her story with The Citizen Rising Woman platform.

Reflecting on effective leadership qualities, Salama emphasises the importance of strategic thinking and having a vision.

"Integrity and ethics are paramount," she says.

"A leader must also recognise the strengths and contributions of each individual within ...