Tanzania, Feb. 18 -- Dar es Salaam. While public institutions are crucial for delivering essential services, their poor customer service often frustrates those who encounter unpleasant experiences.

From lengthy wait times to unhelpful staff, the service delivery model in some institutions poses significant barriers for citizens.

Happiness Joram, a 38-year-old resident of Dar es Salaam, recounts her disheartening encounters at various government hospitals.

"I've been deeply disappointed by the extensive waiting periods without any satisfactory explanations or apologies for the delays," she laments.

"The dismissive attitude of the staff towards patient concerns only compounds the issue. It's truly distressing to witness such indifferenc...