U.S., Nov. 23 -- Pete Kinder, CTO at Wax Digital explains why customers need to be at the heart of eProcurement development.

There are typically two ways to approach designing software for business users. Software designers can either build what they think the market wants, or create a platform designed to work specifically for the people who are expected to use it.

I'm a firm believer in the latter and placing customers at the heart of software development. As more and more businesses look to automate manual data management tasks in procurement, the key to successfully digitally transforming these slow, laborious processes such as invoicing or sourcing new suppliers, is to introduce software that is easily accessible and user-friendly....