U.S, July 2 -- With vast swathes of the population working remotely and living under lockdown conditions as a result of the global COVID-19 pandemic, the world has never been so dependent on telecommunications. Vodafone is playing a major role in keeping people and organisations connected. To do so, it has relied on a robust strategy that enabled it to overcome significant challenges to its supply chain.

Hisham Nehme, a Head of Supply Chain, explains that the Vodafone supply chain has been very much proactive rather than reactive, beginning a process of stringent crisis planning as early as December. First, the company identified four pillars for supply chain management (SCM) resilience: employees, customers, suppliers, and emergency plan...