U.S., June 12 -- There's been huge changes in the world of manufacturing over the last few decades, and nothing has affected the industry more than consumer demand and expectation. In 2018, the gap widened even further between customer expectations and after-sales service realities, which served as a catalyst for manufacturers to make major changes and begin the shift toward servitisation. Manufacturers have evolved from selling products to selling the outcome or value that products deliver and guaranteeing product uptime. This focus on proactive repair prevention is a big change from past break-fix models, as it means the onus has shifted from the end-user to the original equipment manufacturer (OEM) to make sure products are fully funct...