U.K., Sept. 10 -- The webinar, called "Strengthening self-service for the new wave of work" will look at the significant strain remote working has on IT teams from increased agent workload to the need for quicker response times. In today's current landscape, IT requires a powerful strategy for service and support in a bid to meet remote engagement challenges.
Today, there are now new ways of working, such as a redesigned digital workplace and it is imperative to ensure that employees have the tools, technologies, and information necessary to do their jobs easily. Jeffrey Smith, IT Director, from Atlanta Tech will discuss how he successfully implemented self-service. Also speaking at the webinar will be Mukesh Mirchandani, Senior Director, ...