India, June 20 -- Sir,

On Feb. 15, 2025, while travelling from Mysuru to Bengaluru, my vehicle was denied passage at Gananganur Toll Plaza. The staff claimed I had insufficient balance and demanded double payment. However, my SBI FASTag balance showed Rs. 1,460. On request, the staff allowed me to take U-turn in the last lane to contact customer care.

Upon speaking with customer care, I was assured that my FASTag was active and advised to try another lane. I faced the same issue again, causing a long queue behind me and frustration among other drivers. To avoid further delay, I paid Rs. 350 (double toll fee) and proceeded.

Later, customer care informed me that my FASTag was blacklisted and asked me to re-upload KYC documents. Despite m...