Focus on Customer-centricity
New Delhi, Sept. 13 -- The larger game plan prescribed by experts in retail, technology and design stated clearly that the customer needs to be placed at the centre of all programs if enterprises have to compete
Vikram Sharma, co-founder of Carcrew, highlighted the role of technology in the kitchen value chain. He focused on the installation side of the business, and stressed that measurement is often a problem. If there's even a small gap between what is measured and what gets delivered, the customer will have to live with a defective kitchen throughout life. "Most kitchens are not defect-free; there are some visible or invisible defects which lead to dissatisfied customers, besides re-service or replacement expenses," Sharma explained ...
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