India, May 21 -- Acquisition boosts Zendesk's CCaaS capabilities through deeper AWS partnership and Amazon Connect integration

Zendesk has completed its acquisition of Local Measure, an AWS-aligned CCaaS and voice technology provider. This strategic move enhances Zendesk's capabilities in the contact center space by integrating Local Measure's advanced voice technology with Amazon Connect, forming the backbone of the newly expanded Zendesk for Contact Center platform.

The acquisition aligns with Zendesk's vision to deliver seamless, scalable, and intelligent customer experiences, particularly in high-volume environments. By incorporating Local Measure's intelligent IVR and dynamic call-routing solutions, Zendesk now offers businesses a ...