India, Oct. 21 -- In an increasingly remote world, a new commissioned study conducted by Forrester Consulting shows that visual engagement technology can solve top customer experience (CX) priorities. These tools will allow agents to create a more personal and secure customer experience at any distance. But not just any tools will do.

What does a great CX look like?

Your customer experience (CX) can make or break your business. These days, your customers, and even your employees, are comparing their experiences with your company to the best experiences they've had with any other brand, regardless of industry. To deliver on these high expectations, Forrester's survey for the study finds that CX professionals are prioritizing creating exp...