India, May 29 -- The State of Consumer Experience: Asia-Pacific"report highlights Indian consumer expectations and how CX leaders in Indiaare prioritisingAI-powered technologies to meet rising expectations

Genesys, a cloud leader in AI-Powered Experience Orchestration, has released its latest research report, "The State of Customer Experience: Asia-Pacific," outlining key insights into customer expectations and the changing priorities of customer experience (CX) leaders in India and Asia-Pacific. Notably, the research found that 85% of Indian consumers surveyed agree that a company is only as good as its service-surpassing both the global and regional averages.

The report draws insights from consumers and CX leaders across the globe, as...