India, April 24 -- The new experiential facility serves as a collaborative hub,demonstrating to customers the next level of experience orchestration through AI and automation

Genesys, a cloud leader in AI-Powered Experience Orchestration, today unveiled its state-of-the-art Executive Briefing Centre (EBC) in Chennai, underscoring its ongoing expansion and commitment to India. The newly established experiential facility offers businesses an immersive look at how Genesys is helping businesses transform customer and employee experiences through the latest advancements in AI, workforce engagement, and customer journey management.

According to the Genesys State of Customer Experience (CX) report, AI is becoming a top priority for businesses,...