India, March 18 -- Genesys Cloud's expanded AI capabilities significantly empowers supervisors with effective real-time insights, automation and smarter decision-making

Genesys, a leading cloud player in AI-Powered Experience Orchestration space, announced a suite of Genesys Cloud AI capabilities designed to empower supervisors. These innovations help organisations navigate the future of work both within and beyond the contact centre. As enterprises worldwide are looking for efficiency and scale, Genesys is enabling organisations to expand automation and augment employee performance for improved customer experiences, operational productivity and business impact.

Automating routine tasks

With Genesys Cloud Supervisor Copilot and Genesys...