CX Professionals Prioritise Customer Trust and Effortless Engagements but are Struggling to Deliver: LogMeIn study
India, June 29 -- LogMeIn announced the results of a new global commissioned study conducted by Forrester Consulting that explores how businesses are leveraging visual engagement technology to create a more personal, trustworthy and secure customer experience (CX).
The study, Evolving Customer Expectations Drive Adoption of Visual Engagement Tools: How Visual Engagement Technology Can Solve Top CX Priorities in an Increasingly Remote World, surveyed 300 respondents at the manager level or higher in customer experience/support, eCommerce, or digital innovation; it found that although companies are on the right path by investing in and implementing visual engagement technology - like co-browsing and camera sharing - to meet their top CX pr...
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