India, Dec. 10 -- Collaboration and communication platforms have never been as important for businesses as they have been during the COVID-19 crisis, especially for remote workers. The proof is in the growth numbers. In December 2019, there were 10 million daily Zoom users. By March, there were 200 million and 300 million by April. In November 2019, there were 20 million Microsoft Teams users, a number that grew to 75 million daily users in April.

With a remote workforce came the need for more efficient and effective communication and collaboration platforms, and the platform providers stepped up to deliver additional features. Done right, best-in-class platforms, when paired with effective practices, enhance and improve the employee exp...