Hyderabad, March 23 -- The Rangareddy District Consumer Disputes Redressal Commission has penalized the food delivery platform Zomato and Big Bowl Chinese restaurant Rs 50,000 for delivering non-vegetarian food to vegetarian customers in Hyderabad.

The judgment underscores the protection of food rights for vegetarians and highlights service accountability in the food delivery industry.

The case arose when the complainant, a "strict vegetarian" for 29 years, ordered a "Big Bowl Special Chopsuey" labelled as vegetarian on Zomato's app from Big Bowl Chinese restaurant in Kondapur.

Initially, the order was incomplete, prompting the customer to request a replacement. However, the replacement dish turned out to be non-vegetarian, violating t...