Abu Dhabi, June 15 -- Plans change, emergencies arise - but being told "no refund" on your cancelled flight can add to the stress. If the agent didn't make the ticket conditions clear at the time of booking, Khaleej Times notes that United Arab Emirates (UAE) law may be on your side.

According to Article 4(2) of Federal Law No. 15 of 2020 on Consumer Protection, travellers have the right to receive true and accurate information about goods or services before making a purchase. This is intended to ensure transparency and protect consumers from unfair practices.

In addition, Article 246 of Federal Law No. (5) of 1985, the UAE Civil Transactions Law, requires that all contracts be carried out in good faith. If an agent failed to clearly ex...