Hyderabad, Jan. 3 -- The Hyderabad District Consumer Commission-3 has ruled that Educational Testing Service (ETS) India committed a deficiency in service by denying a student entry to the TOEFL Home Edition test over an unclear ID requirement, and has directed the company to pay Rs 76,900 in compensation and costs.

Student's complaint

The case was filed by Madhupalli Ravi, a resident of Banjara Hills, Hyderabad, on behalf of his daughter, M. Kiran Sumedha Gupta. According to the complaint, Kiran paid Rs 16,900 on 11 July 2024 to register for the TOEFL iBT Home Edition test scheduled for 21 July, selecting Aadhaar as her government-issued ID during the online registration process.

ETS's own system accepted Aadhaar and showed it as "Nat...