Hyderabad, April 8 -- The District Consumer Disputes Redressal Commission of Rangareddy has directed Mahaveer Hosiery XLU, a clothing retailer in Nacharam, to refund Rs 2,900 and pay compensation for selling a defective product.

The decision underscores that shops cannot evade liability for substandard goods.

The case arose after the complainant purchased a dress from the retailer on September 1, 2023. Despite assurances of quality from the shopkeeper, the garment reportedly deteriorated after being worn only once.

Store refuses refund

When the customer sought a refund, the store allegedly refused, accusing the complainant of intentionally damaging the dress.

Presiding over the matter, Chitneni Latha Kumari found merit in the complai...