Bhubaneswar, Sept. 26 -- Citizens in Odisha will no longer need to queue up at government offices for essential documents, as a wide range of public services including driver's licence (DL), birth, death, and income certificates will now be available through WhatsApp.

In a landmark step towards citizen-centric governance, Odisha Government on Friday launched 'Ama Sathi', a unified WhatsApp chatbot designed to provide seamless access to over 120 public services.

Developed by the Centre for Modernizing Government Initiative (CMGI) in collaboration with Meta India, the chatbot was formally unveiled by Chief Secretary Manoj Ahuja at Lok Seva Bhavan.

Through a single WhatsApp number (9437292000), more than 45 million citizens across the sta...