KATHMANDU, March 23 -- One any given day, the office of transport management at Ekantakuna, under the Department of Transport Management (DoTM), is found to be in a state of total disarray. Service seekers are infuriated and frustrated as the office rooms are often empty, and most probably, nobody is available anywhere if one needed to ask anything or get anything done.

After queuing up in line for hours, citizens are often forced to return home without getting their tasks done.

On a surprise visit to the office on Friday, Republica found that even the chief of office, Chet Prasad Upreti, was not available at his desk and would not answer telephone calls.

Dev Bahadur Bista from Biratnagar came to Kathmandu a few days ago only to get hi...