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NCC to sanction telecom firms who ignore customers complaints
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Nigeria, Nov. 8 -- The Nigeria Communications Commission, (NCC) says it will "punish" telecoms operators who fail to attend to customers complaint within 24 hours.
The Executive Commissioner, Stakeholders Management, Adeleke Adewolu, said this at a meeting with operators on Thursday in Abuja.
During the meeting, a report issued on the Service Level Agreements (SLA), which the Consumer Service Affairs department of the commission and operators had put in place, was presented.
Sections 104,105 and 106 of the Nigerian Communications Act (NCA) 2003 mandate the NCC to take appropriate measures to protect telecoms consumers and ensure the quality of services so that consumers get value for their money.
The commission and the operators met t...
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