Nigeria, Nov. 30 -- Guaranty Trust Bank Limited (GTBank) has apologised to customers following widespread service disruptions caused by its recent migration to a new core banking system, the Finacle Suite.
In an X post addressed to its customers on Wednesday, the bank acknowledged the delays in transaction processing and interruptions that affected personal and business activities.
The upgrade, aimed at enhancing agility and adaptability while improving customer experience, encountered challenges that disrupted normal banking operations.
"When we began the process of implementing the new Finacle Suite of Core Banking Application Systems, our goals were clear: to remain agile as we grow, adaptable, and most importantly, to improve your ...
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