Nigeria, Nov. 22 -- Increasing comfort with the use of mobile and digital banking has prompted banks and fintechs to explore tools such as artificial intelligence, embedded finance, and blockchain to enhance convenience, inclusion, and operational efficiency.

Akinlabi Adegoke, chief digital officer at Lotus Bank, said that that convenience now drives customer expectations, with Nigerians seeking instant, uninterrupted access to payments, savings, and investments through a variety of channels, from mobile phones and market stalls to transit and offices.

Nigeria's banking sector is entering a new digital phase, driven by rising smartphone use, changing customer expectations, and competition between banks and fintechs.

Nigerians are incre...