United States, April 7 -- Unisys has achieved biannual recertification of its Global Service Desk through HDI's IT Support Center Certification program, demonstrating how its agentic AI-enabled service desk powers a performance that outpaces the industry benchmark by 30%. Achieving an overall performance and maturity rating of 3.7 out of 4, the HDI audit commended Unisys for its strategic investments in AI, automation and knowledge management solutions that drive tangible improvements in service quality and operational efficiency.HDI is the leading organization dedicated to elevating technical support and service management across enterprises. The HDI Support Center Certification is based on an internationally recognized standard for best p...