NTT DOCOMO, StarHub, and ServiceNow Keep Travelers Connected with Autonomous Roaming Resolution using ServiceNow CRM
Spain, March 3 -- NTT DOCOMO, Inc. ("DOCOMO"), StarHub Ltd. ("StarHub"), and ServiceNow, Inc. ("ServiceNow"), the AI control tower for business reinvention, today introduced a joint initiative to keep travelers connected with autonomous roaming resolution using ServiceNow CRM. The companies have been developing the industry's first inter-carrier operational model on the ServiceNow AI Platform, helping carriers identify and resolve roaming issues faster and deliver more reliable connectivity for travelers around the world.When a roaming customer loses service overseas, multiple carriers must coordinate to fix it. Today, without industry-wide standards, each carrier uses its own intake channels - web forms, email, and portals - delaying issue...
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