India, July 8 -- Technology has revolutionised our lives in unimaginable ways. The pace of change may have been slow initially, but the foundations laid earlier have ensured that it has grown exponentially since the turn of the century. However, a few recent incidents made me realise that these machines can only be as good as the way they are programmed, utilised, and improved upon. One weekend, we ordered dinner through a major food delivery app. Our order was accepted by the kitchen, and soon enough, the delivery partner was also assigned.

I called the delivery boy, who had remained stationary at the restaurant location even past the expected delivery time. The rider confirmed that he was waiting outside the mall for a call from the rest...