India, Feb. 2 -- The COVID-19 pandemic has reshaped the healthcare landscape globally, exposing the vulnerabilities in the healthcare system and emphasizing the need for digital transformation. In the post-pandemic era, healthcare providers grapple with the challenge of meeting increasing demand while upholding the highest standards of care. In this context, reviews and ratings (R&R) have emerged as crucial tools, providing transparency, accountability, and patient-centric care, essential for making informed healthcare decisions.

In the contemporary world, access to online information about healthcare providers is integral. Without such resources, patients would navigate a complex healthcare system with minimal knowledge about a doctor's...