Chandigarh, May 1 -- / To strengthen consumer grievance redressal and enhance public service delivery, Punjab Power Minister Harbhajan Singh ETO on Wednesday announced the expansion of Punjab State Power Corporation Limited's (PSPCL) call centre network - including a major upgrade in infrastructure and manpower, with the establishment of a new state-of-the-art call centre in Mohali, expected to be fully operational by June 2025. Currently, PSPCL operates its round-the-clock helpline (1912) through two call centres, each equipped with 120 seats per shift. With 360 executives handling customer calls daily, and 150 call channels in use, the system remains under high pressure due to the sheer volume of complaints. An average of 30 calls are typ...