India, May 20 -- To genuinely protect consumers, the Act requires deep-rooted reforms - ranging from simplifying complaint processes to enforcing stricter packaging norms and curbing trade malpractices. Without these systemic changes, consumer rights will continue to exist more in policy than in practice

Consumer Protection Act 2019 needs root-level changes either in the Act itself or by modifications in rules so that need for filing complaints may not be arise. A verylittle fraction of consumers approach consumer-forums for their consumer-rights against malpractices of big manufacturers because of very cumbersome procedure and spent of so many man-days in consumer-courts.

Portal Jago-Grahak-Jago on the website of the Department of Cons...