BHOPAL, Feb. 7 -- The Madhya Kshetra Vidyut Vitran Company (MKVVCL) on Thursday announced that 250 channels have been added to the company call centre, taking the cumulative number to 800.
The company stated that the upgrade will help provide time-efficient services to consumers across its jurisdiction, spanning 16 districts in the state.
The company claims it managed to answer 99.64% of the 8.9 million calls received during the financial year 2024-25.
Managing Director Kshitij Singhal underlined that, through advanced technologies like IVR, voice bots, WhatsApp chatbots, and the Upay app, over 1.5 million consumer complaints were resolved during this period. Feedback from consumers has been overwhelmingly positive, with 99.79% satisfied...