India, Nov. 5 -- The Directorate General of Civil Aviation (DGCA) has proposed new rules for ticket cancellation under the draft Civil Aviation Requirement (CAR), including an option to cancel tickets without any charges within 48 hours of booking, a requirement for airlines to specify the refund amount in case of cancellation and the refund of charges such as the User Development Fee (UDF) if a ticket is not utilised. The DGCA has sought comments from stakeholders on the draft CAR till November 30.
"While the Government is committed not to interfere in the commercial practices of airlines, the volume of complaints necessitates affirmative action to safeguard the interests of the traveling public. The matter has been discussed in several m...