Bhopal, May 2 -- In a case that raises serious concerns about food hygiene and consumer accountability in the fast-paced world of quick commerce, the Bhopal District Consumer Disputes Redressal Forum has ordered Vrindavan Dhaba to pay Rs 15,130 in compensation to a customer for delivering food containing a dead fly. The forum ruled in favor of Abhishek Dixit, a resident of Gautam Nagar, Bhopal, who had ordered butter khichdi and lassi via Swiggy on May 25, 2024.
Upon receiving his order, Dixit noticed a dead fly inside the khichdi-clearly visible through the transparent packaging even before opening the container. Disturbed by the sight, he immediately contacted Swiggy through email and chat to report the issue. However, the delivery platf...