Jamshedpur, June 13 -- In a memorable session held on June 10 under XLRI Jamshedpur's prestigious CXO Series, Suresh Narayanan, Chairman and Managing Director of Nestle India, addressed students on the theme"Leadership in Times of Crisis", drawing powerful lessons from the 2015 Maggi controversy. "Crisis doesn't build character-it reveals it," he remarked, setting the tone for an insightful masterclass that delved into real-world leadership under pressure.
Recounting the turbulent period when Nestle faced a nationwide ban on its flagship product, Maggi noodles, Narayanan outlined a clear crisis management framework focused on clarity, fact-based decision-making, and defined accountability. Emphasizing the importance of integrity, he urged ...