India, Jan. 21 -- The District Consumer Disputes Redressal Commission-VI at New Delhi recently directed Air India to pay Rs 1.5 lakh as compensation to a passenger and his daughter over a deficiency of service on a long-haul international flight. The father-daughter duo had complained about broken seats, non-functional in-flight entertainment systems, unhygienic washrooms, poor food service and lack of response from the cabin crew.

"Commission is of the view that the complainant will be entitled for compensation for causing mental agony and harassment for not providing the facilities for which a considerable amount was charged," said the Commission, ordering the Air India to pay Rs 50,000 each to the complainant and his daughter, along w...