India, July 20 -- India's financial inclusion story has made remarkable strides, but the last mile remains its toughest challenge. While technology has enabled millions to open bank accounts, real inclusion depends on whether people can access and use financial services when they need them. Here, agents-often the only human touchpoint in remote or underserved areas-play a crucial role. But these agents face deep-rooted barriers: lack of training, poor digital infrastructure, unclear policies, and limited support. As artificial intelligence scales across banking systems, the challenge is no longer how fast we can innovate, but whether we can design systems that empower agents to serve customers better. Inclusion will not come from technology...